Stamp of approval

Post office tops rural Victoria

POST HASTE: Quick and friendly service has seen the Leongatha Post Office judged one of the best in the country. (L-R) Annette Du Mont, manager Deborah Ollington and Teresita Briscoe are part of the friendly team.  

THE Leongatha Post Office is the best in rural Victoria.

The post office has delivered one of its best years, earning an award for excellence in customer service and post office operations.  

The result puts the post office at the top of the VIC Rural Network, which consists of 41 post offices.

The team’s performance in the 2017-2018 financial year was judged on financial and operational measures, as well as on customer satisfaction.

In fact, the post office’s performance placed it second in Victoria/Tasmania and seventh in the country.

“We feel very proud that our efforts as a team over the past 12 months have been recognised,” manager Deborah Ollington said.

She said the secret to the post office’s success was “listening to the customers and taking the time to help them. Customers can see that we enjoy our work and get along well as a team”.

“It builds a really inviting atmosphere for our customers,” she said.

But can they do it again?

“We will definitely try our best. Our team works really well together and we will strive to receive the best result we can for our office,” Ms Ollington said.

The Leongatha team is made up of Ms Ollington, Annette Du Mont, Teresita Briscoe, Simone Kershaw, Fiona Boucher, Jenni Eldred, Elizabeth Nelson and Matilda Morton-Pedersen.

Short URL: http://thestar.com.au/?p=29581

Posted by on Jul 23 2019. Filed under Community. You can follow any responses to this entry through the RSS 2.0. You can leave a response or trackback to this entry

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